General Warranty

NCE Empowering Safety warrants to original purchasers of products that at the time of shipment such products shall be free of defects in material and workmanship. This warranty does not cover ordinary wear and tear, abuse, misuse, overloading, alterations or products which have not been installed, products without a company supplied date code, operated or maintained in accordance with the intended use.

Warranty: A (30) day warranty period applies to any consumable item (items needing replacement periodically due to wear and tear or, single use item (ex. electrodes). Defects must be reported to NCE within (30) days of date of invoice to receive warranty replacement. RETROFIT AND REBUILD BATTERIES CAN BE SENT IN FOR REPAIR WITHIN 30 DAYS. NCE will not be held responsible for damages incurred during transportation to NCE due to poor packaging, as well as any damages during rebuild process.  Misuse or misapplication of the product will void any applicable warranty.  Generally, batteries are warrantied for 1-year, unless noted.

NCE will repair or replace with either new or refurbished parts, at its option, the defective parts, during the applicable warranty period, or at NCE’s option, refund the applicable portion of the purchase price. The applicable warranty period for all products is the 30-day period following the date of purchase by the purchaser, except as expressly provided for certain products covered by either limited 1-year warranty from the date of purchase. Batteries are warrantied for 1-year, unless specifically noted on packaging or instruction materials. No warranty will be honored unless an invoice or other proof of the purchase date is provided to NCE. Warranty claims received by NCE after the applicable warranty period will not be honored.

All technical information and statements contained herein are based on information believed to be reliable, but its accuracy and completeness is not guaranteed. Before using, the user assumes all risk and liability whatsoever in connection therewith. The customer shall care for, operate and use NCE Empowering Safety goods and products strictly in accordance with the directions for use issued by NCE. NCE shall not be liable in contract, tort or otherwise for any direct or indirect costs, injuries, damages or losses, including but not limited to loss of profit or revenue, damage to equipment, injury to others, down time costs or claims of the purchaser’s customers for such damages, direct or consequential, arising out of the use/misuse of the product, an error in design or manufacture, or a defect in the goods or services provided by NCE, or an omission in the manufacture, supply design, repair or installation of the product.

NCE shall be under no liability for any delay, loss or damage caused wholly or in part by an act of God, government restrictions, conditions or controls, delays in routing, shortages of raw materials or labor, actions by suppliers, or any act, matter or thing beyond reasonable control of NCE.

When a warranty claim arises and the product is purchased from NCE, directly, the purchaser must contact NCE with their warranty claim. If the product was purchased from NCE and the defect comes under the terms of this limited warranty, NCE will arrange, at its option, one of the following:

  • The product or parts will be repaired by NCE authorized personnel.
  • NCE will replace the product or parts with new or refurbished product or parts.
  • NCE will refund the applicable portion of the purchase price.

The remedy of repair, replacement or refund provided for herein is the purchaser’s exclusive remedy for breach of the above limited warranty. NCE will only be responsible for product that purchaser purchases from NCE, directly.


The purchaser is solely responsible for determining the suitability of NCE products for the purchaser’s use or resale, or for incorporating them into articles or using them in the purchaser’s application. The distributor is authorized to extend the foregoing limited warranty to its original purchaser’s in connection with sales of NCE products, provided that such products shall not have been altered by the purchaser, distributor, or other party. The distributor shall be fully responsible for any warranties the distributor makes to its customers, which may be broader or more extensive than NCE warranty.

Defibrillator Mount Warranty

Warranty coverage is available only to customers that purchase products from NCE.  Defibrillator mounts are warrantied for 2 years from purchase date.

This Warranty does not cover routine maintenance items (i.e. feet, hardware), adjustments, modifications, discoloration, oxidation, abrasion or damage caused by abuse, abnormal use, strain, stress, overloading, neglect, accidents, acts of God, improper service, improper installation, use of an accessory or part not manufactured or sold by NCE, or alteration or removal of parts.

If notified of a defect in material or workmanship during warranty period, NCE will repair or replace with either new or refurbished product and/or parts, at its option, the defective product and/or parts. Customer may be responsible for reasonable cost for transportation of components. Items must be returned in their original condition and product packaging. NCE is not responsible for damage to product in transit due to customer’s improper packaging.

The product of mount, parts of mount, mounting system, is specifically intended to support medical equipment. Any use other than this will void the warranty and remove all liability to NCE.

Note: If you ordered your product from a distributor, or another company other than NCE, you must streamline your return or warranty through that company, not NCE.