FAQs - NCE Empowering Safety

FAQs

NCE is here to empower you! Have a question? Check out our most frequently asked questions below. Don’t see an FAQ that’s helpful? Give us a call or contact us today!

ABOUT NCE EMPOWERING SAFETY

  • What are your hours of operation?

    NCE’s hours of operation are Monday-Friday, 8:00 AM – 4:30 PM CST.

  • How can I become an NCE Empowering Safety qualified account?

    To become a qualified account, you’ll need to be approved on credit application. Call (800) 328-3773 for more information or visit our Resource Center to download the application.

  • How do I become an NCE Empowering Safety distributor?

    Please give us a call at (800) 328-3773 or contact us today to find out more about becoming an NCE Empowering Safety distributor!

  • Where can I find Material Safety Data Sheets (MSDS)?

    MSDS data sheets can be found in our Resource Center.

ORDERING FROM NCE EMPOWERING SAFETY

  • Do you have a minimum order requirement?

    No, NCE does not have a minimum order requirement.

  • How can I order products?

    Call 800-328-3773, Fax 952-890-1014, or on our website here!

  • Does NCE have the battery I need in stock?

    NCE stocks most batteries. Please give us a call or contact us to inquire about a specific battery!

  • What payment options are available?

    Net 30 terms are extended to qualified accounts. We also take American Express, Discover, Visa and Mastercard.

  • Does NCE charge sales tax?

    NCE Empowering Safety collects applicable sales tax only on orders billed or shipped to addresses within the state of Minnesota. If Minnesota purchases are tax exempt, we require an ST3 Exemption Certificate.

  • Does NCE offer a warranty?

    Yes! For full information, please visit the Warranty page on our website. 

  • How can I request a quote for batteries, mounts, and other NCE products?

    You can give us a call at (800) 328-3773 or use our website’s Request a Quote feature!

BATTERIES

  • Should we perform preventative maintenance on batteries?

    For batteries, it is advised to follow the package instructions, since batteries vary. If you have questions, please call us at 800-328-3773.

  • Can NCE rebuild my battery?

    Yes, we are able to rebuild a large selection of batteries. Call 800-328-3773 for more information.

  • Does NCE offer battery recycling?

    At NCE, we are devoted to operating an eco-friendly company. Find more information on our Recycling page.

  • How do I read the date code on my battery?
    Your battery may have two date codes. The white label specifies your part number and contains that date in which your product was shipped, not an expiration date. This date will be used in the event that a warranty is to be accessed. For more assistance, please call 800-328-3773.
  • How are battery ratings used?
    The rated capacity of any battery expresses the average amount of current it releases over a period of time under normal use. This means that a battery with a rating of 200 Ah can deliver 20 amps of power at a constant rate for 10 hours.
  • Does overcharging cause damage to my battery?
    Overcharging occurs when the total capacity removed has been replaced by recharging and the battery remains on charge. As a result of too high a charge voltage excessive current will flow into the battery, after the battery has reached full charge. This will cause decomposition of the water in the electrolyte and premature aging. At high rates of overcharge a battery will progressively heat up. As it gets hotter it will accept more current, heating up even further. This is called thermal runaway and it can destroy a battery in as little as a few hours.

MOUNTS

  • Are NCE mounts certified?

    Yes. Our mounts are SAE J3043, NFPA 1917, CAAS GVS and GSA KKK-A-1822F certified. All of our testing is done by an independent laboratory.

  • Should we perform preventative maintenance on mounts?

    Yes, it is advised to check the nuts and bolts used to secure the base. See package maintenance instructions.

WHERE IS MY NCE EMPOWERING SAFETY ORDER?

  • How does NCE ship my orders?

    UPS is NCE’s standard shipment carrier in the United States, but we do ship via FedEx if requested. For larger quantities, NCE uses LTL. For orders outside of the United States, NCE ships via DHL.

  • How long will it take to receive my batteries or mounts?

    Please check our Shipping page for estimated arrival dates & times!

RETURNS

  • What do I need to do to return my battery or mount?

    In order to return your item, call and request an RMA number at 800-378-3773 or view our Return Policy.

  • Can I return defibrillator pads?

    Defibrillator pads can be returned if they are unopened and returned within 30 days. If the package is open, NCE cannot accept the return as the defibrillator pads are considered a sterile medical accessory.

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